Frequently Asked Questions

We offer three main tiers: Basic, Premium, and Enterprise (API Integration). Each comes with its own set of features and benefits. You can find a detailed comparison on our Pricing page.

For our Premium and Enterprise subscribers, unused credits will roll over to the next month. However, if the subscription does not renew, any unused credits will only remain for 30 days. If the user does not resubscribe within the 30 day grace period, all unused credits will be waived.

Yes, you can upgrade or downgrade at any time. If you upgrade, you’ll be prorated the difference for the remaining days of the cycle. If you downgrade, your new plan will take effect from the next billing cycle.

Simply log into your account and follow the reactivation prompts. If you encounter any issues, please contact our support team for assistance.

Our standard subscriptions are month-to-month, so there’s no long-term commitment. However, we do offer discounted rates for annual commitments.

Once you’ve exhausted your credits, certain premium features will be limited. However, you can always purchase additional credits or upgrade to a higher tier to continue using our services uninterrupted.

The features of each tier are all-inclusive. Other than applicable tax, there will be no hidden fees or additional costs.

You will be able to cancel your subscription anytime! Though, please be advised that any remaining credits will be forfeited if the subscription is not renewed within 30 days from cancellation.

The Enterprise plan offers advanced models and analytics, priority support, and API integrations to name a few. For a detailed breakdown, please refer to our Pricing page.

Deactivating your account will pause your subscription and preserve your data for a period of 30 days. After this, if the account is not reactivated, all data may be permanently deleted, along with existing credits.

Absolutely! From your account dashboard, navigate to ‘Subscription Plans’ under ‘Billing’. Here you can select a different tier. The changes will be reflected in the next billing cycle.

All purchases are non-refundable. You can cancel your subscription at any time by logging into your account. Your cancellation will take effect at the end of the current paid term.

At the moment, we do not support changing the billing due date. However, we’re continually working on improving our services and might offer this feature in the future.

We operate on a monthly billing cycle, which means your subscription will renew every thirty (30) days from the date of your subscription.

To change your payment method, go to ‘Payment Settings’ in your account dashboard. You can easily update or add a new payment method there.

Yes, every time a payment is processed, an invoice will be generated and sent to the registered email address. You can also access and download all your invoices from the ‘Billing’ section in your dashboard.

The team at AI Purity believes in transparency, so there will be no hidden charges or fees. The amount you see while selecting your subscription plan is what you’ll be charged.

If a payment fails, you’ll be notified via email, and our system will attempt to process the payment again in 24 hours. If the payment continues to fail, your subscription may be temporarily paused until the issue is resolved.

To cancel your subscription, log into your account dashboard. Navigate to the ‘Billing’ section and click on ‘Cancel Subscription’. Please note that the cancellation will take effect from the next billing cycle.

For bulk purchases or enterprise plans, please contact our sales team via email at [email protected] for a customized solution.

All our subscription plans are set to auto-renew by default to ensure uninterrupted service.

Depending on your location, taxes or VAT might be applicable. These would be clearly mentioned during the checkout process.

Yes, once the payment is processed successfully, a receipt will be sent to your registered email. You can also access and download your receipts from the ‘Billing’ section in your account dashboard.